Rather than hype, businesses need to offer better service and on time delivery and lower stock outs. Providing after the sales service guranatees a business long term success more effectively than cut throat pricing. Friendly and concerned personnel are a much more valuable resource than high technology. In service it is the people who make the difference. We like those we deal with to know our names, our preferences, our attitudes, and the needs. Establish incentives and motivation to provide the quality service. Adopt a corporate philosophy of quality service by changing the cultural and perceptional attitudes of the organizations.
Tuesday, June 23, 2009
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